1. What we collect
Your name and phone number, the trips you take, where they start and end, how you paid, and the device you used. Drivers additionally provide identity and vehicle documents.
2. Location
We use your location to find a driver, follow the trip and work out the fare. A driver's location is recorded while they are online. We do not track you when the app is closed and you have no trip running.
3. Why we hold it
To run the service: matching trips, calculating fares, handling payments, resolving disputes, and investigating safety incidents and fraud. We do not sell your data.
4. Who can see it
Your driver sees your first name, photo, pickup point and phone number for the trip. Our support staff can see your trip and payment history when handling a case. Payment providers receive what they need to take the payment.
5. How long we keep it
Trip and payment records are kept for as long as tax and accounting law requires. Location breadcrumbs are kept for a limited period for safety and fare disputes, then deleted.
6. Your choices
You can see and correct your details in the app, choose which notifications you receive, and ask us to delete your account. Some records must be kept even after an account is closed.
7. Security
Passwords are hashed, never stored in readable form. Access to customer data is limited to staff who need it and is recorded in an audit log.
8. Contact
support@fleetbyte.ug · +256700000000
Last updated 27 October 2026.